FAQ：

QUESTIONS ON SHOPPING OUR SITE

What's the difference between the way products look online and offline?

How our products appears online has a lot to do with your monitor resolution. To aid in your visualization of the product, we strive to provide you with good quality images, large photographs and the ability to zoom in on photographs online. Rest assured that when our product arrives it will always measure up to our company's stringent quality standards.

What are my payment options?

We currently accept American Express, Mastercard and Visa. Apple Pay is accepted on supported devices. You can also apply to pay over time with Klarna.

Will I be charged sales tax?

It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all of our online or phone orders will include sales tax where such taxes are imposed by that destination state.

How much is the delivery charge?

Delivery charges vary by destination country and the method selected. For further information on delivery charges where you plan to ship to, please check our delivery page. 

How long will it take for my order to arrive?

How long it'll take for your order to arrive depends on the destination and delivery method selected. For further information about estimated delivery times to your destination, please visit our our delivery page.

Can I specify a delivery time?

Unfortunately, we can't select or specify an exact time. To track your order, simply log into your account, or check your shipping confirmation email, to monitor its progress.

How do I cancel or change an order?

Changed your mind? Please contact our Customer Care team as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. You can return the order once it is received. In the event you refuse an order after it has been shipped, you'll be responsible for any shipping charges related to that order.

I have a question about a Redleaf  order, what do I do?

If you need details about Delivery Information or Returns, Refunds and Cancellations, then click the links to head to the relevant pages for more details. If you have any further questions, please contact us.

How can I update my details?

Updating your details is simple. You can manage your details by logging into your account here. If you have any problems doing so, please contact our Customer Care team.

When will my order be charged?

Please note that your card won’t be charged until your order is dispatched from our warehouse.

How do I track my order?

Each time you order through our website, you will receive emails to keep you updated, which include an order acknowledgement email that should arrive in your inbox immediately letting you know your order was received, and a shipping confirmation email, including tracking details, to let you know that your order is on its way to you.

If you're registered with us, you can track the status of your order simply by logging into your account. If you have any queries about the location of your package, please contact Customer Care, who'll be happy to help.

I have a question about my Redleaf account, what do I do?

If you forget your password, visit the Account Login page to reset your details.

I've forgotten my password, how can I retrieve it?

Not to worry, we all forget things from time to time. Simply visit the account login page and click the Forgot Password link to reset.

I'm having problems registering or logging into my account, can you help me?

We're sorry to hear you're experiencing trouble accessing your account. If you've tried resetting your password but still can't access your account, simply contact us. We'll try our best to help so that you can update your details as you wish. Alternatively, you can also place your order with us over the phone.

Does your website have a Wedding List?